contact support

we're here to help

get in touch

Whatever the issue — billing questions, technical problems, service concerns, or refund inquiries — please contact us first. We are committed to resolving any concerns promptly and fairly.

Email: [email protected]

We typically respond within 24-48 hours during business days.

how we can help

Our support team can assist you with:

  • Billing inquiries — questions about charges, invoices, or payment methods
  • Subscription management — upgrades, downgrades, or cancellations
  • Refund requests — eligible refund processing (see refund eligibility)
  • Technical issues — service problems, failed generations, or credit discrepancies
  • Account concerns — access issues, account recovery, or security questions
  • General questions — anything else about our Services

refund requests

If you believe you are eligible for a refund, please contact us directly. Our refund policy (Section 5.7 of our Terms) outlines eligibility requirements:

  • Request made within 7 days of your initial purchase
  • Zero credits used (including bonus or promotional credits)
  • This is your first purchase with GoonsAI.com

Even if you do not meet these criteria, we encourage you to contact us. We review each case individually and are committed to finding a fair resolution.

When requesting a refund, please include:

  • Your account username or ID (Telegram, Discord, etc.)
  • Email address used for purchase
  • Approximate date of purchase
  • Brief description of your concern

before contacting your bank

Please contact us before initiating any dispute or chargeback with your bank or payment provider.

We understand that sometimes issues arise, and we genuinely want to help resolve them. Filing a chargeback without first attempting to resolve the matter with us:

  • Results in immediate and permanent account termination
  • Forfeits any unused credits without refund
  • May delay resolution of your concern

We contest all chargebacks with comprehensive documentation of service delivery and Terms acceptance. In most cases, we can resolve issues faster and more favorably by working directly with you.

For more information, please review our Dispute Policy.

our commitment

We are committed to:

  • Responding to all inquiries within 48 hours
  • Treating every customer concern with respect and fairness
  • Providing clear explanations of any decisions
  • Working with you to find reasonable solutions

Your satisfaction matters to us. Please give us the opportunity to address any concerns before taking other action.

related policies