dispute resolution
last updated: january 16, 2026
contact us first
If you have any concerns about a charge, billing issue, or your account, please contact our support team before initiating a dispute with your bank. We are committed to resolving issues quickly and fairly.
Email: [email protected]
Response time: Within 48 hours
In most cases, we can resolve concerns faster than the bank dispute process, which typically takes 60-90 days.
our process
When you contact us about a billing concern, we will:
- Review your account and transaction history
- Investigate the issue promptly
- Provide a clear explanation
- Work with you toward a fair resolution
if a dispute is filed
Filing a chargeback or payment dispute will result in account suspension while we respond to the claim. We provide transaction records and service delivery documentation to your financial institution as part of the standard dispute process.
If you filed a dispute by mistake, please contact your bank to withdraw it and email us at [email protected].