GoonsAI

Refund Policy for GoonsAI.com

Last Updated: December 9, 2024

1. No Refunds Policy

GoonsAI.com operates a strict no-refunds policy for all subscription plans and services. All payments for our AI video generation services are final and non-refundable.

2. Why We Cannot Offer Refunds

Our business model requires us to pay for GPU rental and cloud computing services from third-party providers in advance. These costs are incurred immediately when you use our services to generate videos:

  • GPU computing resources are allocated and consumed the moment you submit a video generation request
  • Cloud infrastructure costs are paid upfront to our service providers
  • These third-party costs cannot be recovered or refunded to us
  • Processing fees charged by payment providers (such as Stripe) are non-refundable

Because these expenses are incurred immediately and cannot be reversed, we are unable to offer refunds for any reason.

3. Nature of AI-Generated Content

Our services utilize artificial intelligence technology to generate videos. By using our services, you acknowledge and agree that:

  • AI-generated results are inherently variable and may not always meet your specific expectations
  • The quality, accuracy, and suitability of generated videos cannot be guaranteed
  • Results may vary based on your input prompts, images, and other factors
  • We make no warranties about the quality or fitness for purpose of generated content

Dissatisfaction with AI output quality, results, or creative direction is not accepted as a valid reason for requesting a refund or initiating a dispute.

4. What This Means for You

Before purchasing a subscription or using our paid services:

  • Try our free tier to understand how our AI technology works
  • Review our terms of service and AI content disclaimer carefully
  • Ensure you understand that all sales are final
  • Contact our support team if you have questions before purchasing

5. Subscription Cancellations

While we do not offer refunds, you may cancel your subscription at any time:

  • Cancellation will take effect at the end of your current billing period
  • You will retain access to paid features until the end of your paid period
  • No refunds will be provided for unused time in your current billing period
  • You can cancel through your account settings or by contacting support

6. Technical Issues and Service Availability

In the rare event of extended service outages or technical issues that prevent you from using our services:

  • We commit to a 99% uptime service level as outlined in our Terms of Service
  • Service credits may be provided at our sole discretion for breaches of our SLA commitment
  • Service credits, not cash refunds, are the exclusive remedy for service availability issues
  • Contact our support team to report any extended outages

7. Compliance with Payment Provider Policies

This refund policy complies with Stripe's requirements for merchants selling non-refundable digital goods and services. By purchasing our services, you acknowledge that:

  • You have read and understood this no-refunds policy
  • You accept that all payments are final
  • You will not initiate chargebacks or disputes for services rendered as described

For information about disputes and chargebacks, please review our Dispute Policy.

8. Exceptions and Special Circumstances

The only circumstances under which we may consider providing a refund or credit are:

  • Duplicate charges due to payment processing errors (verified by our payment processor)
  • Charges made without authorization (subject to verification and fraud investigation)
  • Technical errors that prevent service delivery entirely (at our sole discretion)

Any exceptions to this policy are made at our sole discretion and do not create any obligation for future similar situations.

9. Your Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction. However, please note that many jurisdictions exclude digital content and services from standard refund and return policies.

10. Questions or Concerns

If you have questions about this refund policy or concerns about a specific charge, please contact us before initiating any dispute or chargeback:

  • Email: support@goonsai.com
  • We typically respond to support inquiries within 24-48 hours
  • Please provide your account details and a clear description of your concern

We are committed to customer satisfaction and will work with you to address legitimate concerns within the bounds of this policy.

11. Related Policies

This Refund Policy should be read in conjunction with: